Privacy Policy & Terms and Conditions for ParKochi

1. Introduction

Welcome to ParKochi, your trusted vehicle parking booking app. We prioritize your privacy and security...

2. Information We Collect

2.1 Personal Information

• Full Name
• Address
• Phone Number
• Email Address
• Vehicle Number
• Payment Details (if applicable)

2.2 Location Data

• GPS Location (to show nearby parking spots and provide navigation assistance)
• IP Address (for security and fraud prevention)

2.3 Device Information

• Device Type, Model, and Operating System
• Mobile Network and Internet Provider
• App Usage Data (e.g., features accessed, interactions within the app)

2.4 Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, improve app performance, and analyze traffic.

2.5 Transactional Information

• Booking history
• Payment records and invoices
• Customer support interactions

3. How We Use Your Information

• To Provide Services: Enabling parking reservations and managing your bookings.
• To Improve User Experience: Personalizing recommendations and app performance.
• For Customer Support: Responding to inquiries and resolving issues.
• For Security & Fraud Prevention: Detecting suspicious activities and protecting user accounts.
• To Comply with Legal Requirements: Meeting regulatory and law enforcement obligations.
• For Marketing & Promotions: Sending promotional offers, discounts, and service-related updates (with user consent).

4. Data Sharing & Third-Party Services

We do not sell your personal data. However, we may share your information with:

• Parking Providers (to confirm and process your reservations).
• Payment Gateways (to facilitate secure transactions).
• Analytics Services (to monitor and enhance app performance).
• Government or Law Enforcement Agencies (when legally required).
• Marketing & Advertising Partners (to display relevant advertisements and promotional content with user consent).

We ensure that all third-party partners follow strict data security policies.

5. Sign-In with Third-Party Services

We offer third-party sign-in options, such as Google Sign-In, to provide a seamless and secure login process. By using Google Sign-In, you allow us to collect the following information from your Google account:

Full Name: Provided by Google during the sign-in process. Email Address: Provided by Google during the sign-in process. We use this information solely for account creation, authentication, and managing your experience within the ParKochi app.

5.1 Privacy Options for Google Sign-In

Google Sign-In also provides you with the option to keep your email address private by using an anonymized email relay service. If you choose to use this option, your email address will not be shared with us directly, and we will only be able to identify you by your Google user ID.

5.2 No Advertising or Tracking for Google Sign-In

We do not use your information from Google Sign-In for advertising or tracking purposes without your explicit consent. We respect your privacy and ensure that your data is used only for the functionality that we provide within the app.

6. Location Data Usage

ParKochi requires access to your real-time location to:

• Show available parking spots near you.
• Provide directions to the selected parking area.
• Enhance security and prevent fraudulent bookings.
• Optimize parking suggestions based on user habits.

You can manage your location permissions in your device settings at any time.

7. User Rights & Controls

• Access & Updates: You can view, update, or correct your personal details within the app.
• Data Deletion: You can request account deletion and data removal by contacting [mail id].
• Withdraw Consent: You may withdraw permission for data collection at any time, but this may limit certain app functionalities.

8. Data Security Measures

We use industry-standard security practices, including:

• Encryption (to secure your data in transit and storage).
• Access Control (to prevent unauthorized access).
• Regular Security Audits (to identify and fix vulnerabilities).
• Multi-Factor Authentication (MFA) for enhanced account security.

9. Data Retention Policy

We retain user data as long as necessary for:

• Providing the requested services.
• Meeting legal obligations (e.g., tax or financial regulations).
• Resolving disputes and enforcing policies.
• Business analytics and service improvements.

After the required retention period, we securely delete your data.

10. Compliance with Google Play Store Policies

ParKochi adheres to Google Play Store’s Data Safety Policies, ensuring:

• Clear Data Collection Disclosure before requesting permissions.
• Data Transparency via the Play Store’s Data Safety Form.
• Strict Security Practices in handling personal and sensitive user data.

11. Third-Party Links & Services

Our app may contain links to third-party services (e.g., maps, payment processors). We are not responsible for their privacy practices.

12. Children’s Privacy

ParKochi is not intended for children under 13. We do not knowingly collect personal data from minors.

13. Terms & Conditions

13.1 User Responsibilities

You must provide accurate information and agree not to misuse, hack, or exploit ParKochi’s systems.

13.2 Booking & Payments

Parking reservations are subject to availability. Payments made are final except in special cases.

13.3 Account Suspension & Termination

We reserve the right to suspend or terminate accounts that violate our policies.

13.4 Limitation of Liability

ParKochi is not responsible for vehicle loss, theft, or damage.

14. Contact Us

If you have questions, reach out to us at: 📧 info@elvicto.in